ICU-Agency (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services or visit our website.
- Information We Collect
We may collect various types of information from or about you, including:
1.1. Personal Information
Personal information is data that can be used to identify you, such as:
Name
Email address
Phone number
Mailing address
Billing information
1.2. Non-Personal Information We may also collect non-personal information that cannot be directly associated with an individual:
Browser type
Device information
IP address
Website usage statistics (e.g., pages visited, time spent on the website)
2. How We Use Your Information We use the information we collect for the following purposes:
2.1. To Provide and Improve Our Services
To deliver digital marketing services, optimize your business’s online presence, and implement paid advertising campaigns.
To personalize and improve the user experience on our website.
2.2. Communication
To communicate with you via emails, phone calls, or SMS for customer service, marketing updates, special offers, and important notifications.
To respond to your inquiries or support requests.
2.3. Billing and Payments
To process payments and manage billing information for our services.
2.4. Legal Compliance
To comply with legal obligations, including responding to lawful requests by public authorities or law enforcement.
- How We Share Your Information
We do not sell or share your personal information with third parties, except in the following circumstances:
3.1. Service Providers
We may share your information with third-party vendors and service providers who assist us in delivering our services. These may include hosting services, email platforms, payment processors, and marketing tools. All service providers are required to use the data only for the purposes of delivering services on our behalf and in compliance with this Privacy Policy.
3.2. Legal Requirements
We may disclose personal information if required to do so by law or in response to a valid request from a public authority.
3.3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of the transaction.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance the user experience on our website. Cookies are small data files stored on your device that allow us to remember your preferences and improve site functionality.
- Types of cookies: Session cookies (temporary) and persistent cookies (remain on your device until you delete them).
- Your choices: You can set your browser to refuse cookies or alert you when cookies are being sent.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. While we strive to protect your data, no system is completely secure, and we cannot guarantee the absolute security of your information.
7. Your Rights
If you are a resident of the European Union or other regions with similar data protection laws (e.g., GDPR), you have certain rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Correction: You have the right to request correction of inaccurate or incomplete information.
- Right to Deletion: You have the right to request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: You have the right to request restrictions on the processing of your data.
- Right to Data Portability: You have the right to request your personal data in a structured, commonly used format.
- Right to Withdraw Consent: You have the right to withdraw consent to the processing of your data at any time. To exercise any of these rights, please contact us at [support@icuagency.com].
8. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information. 9. International Data Transfers As a global agency, your personal data may be transferred to and processed in countries outside of your residence. We take measures to ensure that any such transfers comply with applicable data protection laws and provide adequate safeguards. 10. Updates to This Privacy Policy We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page, and the date of the last revision will be indicated at the top. We encourage you to review this policy periodically. 11. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:
- ICU-Agency
Email: [info@icu-agency.com]
Phone: [888-863-0911]
Address: [5200 NW 43rd St, Suite 102-182, Gainesville, FL 32606]